FAQ (Frequently Ask Questions)
Answer: MIMZ is your one-stop online store offering a wide range of high-quality products across various categories. Whether you’re shopping for fashion, home goods, electronics, or accessories, we strive to provide our customers with exceptional products and an excellent shopping experience.
Answer: Placing an order is easy! Simply browse our website, select the items you’d like to purchase, add them to your cart, and proceed to checkout. You’ll need to provide your shipping and payment details, and once your order is confirmed, you will receive an order confirmation email.
Answer: We accept a variety of payment methods including credit/debit cards (Visa, MasterCard), Bank Transfer, and other secure payment gateways. For your convenience, we also support COD(Cash on Delivery) payments services, only across all over the Pakistan.
Answer: Once your order is placed, it is processed quickly to ensure timely delivery. However, if you need to make changes or cancel, please contact our customer support team as soon as possible. We’ll do our best to assist you, but we cannot guarantee modifications after the order has been processed or shipped.
Answer: Yes, we offer international shipping to most countries. Shipping fees and delivery times vary depending on the destination. You can view the estimated shipping cost at checkout or contact our customer service team for more details.
Answer: After your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on our website or through the carrier’s tracking system.
Answer: Yes, we offer free shipping on orders over a certain amount within eligible regions. For smaller orders, we provide affordable shipping rates, which are calculated at checkout.
Answer: We want you to be completely satisfied with your purchase. If you are not, you can return most items within 3 days of receiving them. Please visit our Returns & Exchanges page for instructions, or contact customer support for assistance. Note that certain items, such as personal care products, may be excluded from our return policy.
Answer: We’re sorry to hear that your item arrived damaged or defective. Please contact our customer service team with your order number and photos of the damaged item. We will work with you to resolve the issue as quickly as possible, whether that means issuing a refund, sending a replacement, or finding another solution.
Answer: You can reach our customer support team by emailing support@mimz.com or by Whatsapp at [+923026563762]. We are available 24/7. Our team will respond to your inquiries as quickly as possible.
Answer: Absolutely! We take your security seriously. Our website uses SSL encryption to protect your personal and payment information. We also follow strict data protection policies to ensure your shopping experience is safe and secure.
Answer: You can sign up for our newsletter to receive the latest updates on new products, sales, and promotions. Follow us on our social media platforms for real-time updates, special offers, and more!
Answer: If you need to update your shipping address, please contact our customer support team immediately. We’ll try to assist you in making the change before your order is dispatched, but we cannot guarantee address changes once the order is processed or shipped.
Answer: Yes, we offer special pricing for bulk purchases. If you’re interested in ordering large quantities, please reach out to our customer service team or email us at support@mimz.store to discuss your needs and get a custom quote.